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Booking Conditions
 

 


CHECK IN / CHECK OUT

You can arrive anytime between 2pm and 8pm.
We do not accept arrivals after 8pm.
Depending on availability, an Early Arrival (11am - 2pm) 
can be booked in advance for a £5 fee.
Check out is 11am latest.

BOOKING/ CANCELATION POLICY

To secure your booking we require full payment upfront.
If lockdown conditions change, preventing you from visiting,
we are happy to change your dates up to twice within the space of 18 months.
If you need to cancel for any other reason our refund policy is:

30 daysí notice or longer - 90% refunded
15 - 29 daysí notice - 50% refunded
14 days or less notice - No refund

Please note we cannot hold a pitch without a booking.
Extra nights - prior permission for extra nights must be obtained
from Phil or Katy before 11am on the day you are due to check out.

UNIT SIZES

We are suitable for smaller units (e.g. 1-5 person tents, VW campervans, small caravans).
If you have a large tent (e.g. 6 - 8 man; or over 6 metres incl. guys), large caravan or motorhome
(over 6 metres/ 20 foot) we are sorry but, due to space restrictions, we cannot accommodate you. 
No gazebos, event shelters or other such structures are allowed.

'NO GROUPS' POLICY

To preserve the open, quiet and friendly nature of the site we have a strict
'no groups' policy
with a maximum of 3 adults per booking/ pitch.
Two families camping together (whether they are related or not) are classed
as a group and we are sorry but we cannot accommodate you.
If you book separately but arrive expecting to camp as a group
we will reluctantly have to cancel your booking on arrival.

CONTACTLESS CHECK-IN/ PITCH ALLOCATION

We have introduced a contactless booking and checking-in system. All our pitches
 are now numbered so that when you book you are allocated your pitch before arrival.
We will let you know your pitch number and also send you detailed instructions for the
campsite and our map so you will have all the information you need before you get here.

CARS

Each pitch has an allowance of one car only.
We discourage extra cars due to limited space but if you require two cars
there is a charge of £5 for the extra car, to be paid on booking.
It is permitted to drive onto site to pitch/ unpitch but at all other times
cars are forbidden on site. As soon as possible vehicles are to be left
in the car park 50 yards from the site for a quieter, safer and prettier campsite!
During wet weather the site may be inaccessible to campervans in which case 
these vehicles will be required to pitch on one of our hardstanding areas,
which could include our car parking area.

Max speed = 5mph at all times

BANK HOLIDAY/ BUSY WEEKEND BOOKINGS

There is a minimum three night stay for Bank Holiday weekends.
During busy weekends we require a minimum 2 night booking.

 DOGS

Quiet, friendly dogs are welcome and there is no extra charge.
But they MUST be kept on a short lead and under control at all times when on site.


MUSIC & NOISE

This is a quiet site. No radios or stereos.
Gentle, acoustic instruments (e.g. guitar) and campfire song are very welcome
provided that other guests are not disturbed.
Noise is strictly prohibited on site between 11pm and 7am. 
This includes vehicle movements.

 
CAMPFIRES & BARBECUES

Open campfires are NOT allowed on site. 
BBQs and fire bowls are permitted on the understanding that:   
a) they are supervised at all times by a responsible, sober adult.
b) the grass beneath them is protected from heat damage - paving slabs available.
c) ashes are disposed of responsibly - bagged and binned; not in the bushes.
d) any firewood must be purchased from outside, or purchased from our shop. 

Under no circumstances may any wood be collected 
from the site or from anywhere in the village or surroundings.

No fireworks, Chinese lanterns or water balloons.
Children must be supervised at all times, especially around barbeques and fires.

TOILETS & SHOWERS

Those who have their own facilities are encouraged to use them when on site.
There is no charge for toilet tents.
We respectfully ask guests not to apply make-up or shave in the toilets
and that they are left clean and ready for the next user.
Young children must be supervised when using the facilities.

SOCIAL DISTANCING

Campers are required to keep 2 metres from other guests at all times.
If queuing for the toilets or shower please maintain the 2 metre rule.
Anyone repeatedly breaching social distancing guidelines will be asked to leave.
We are sorry but no visitors are allowed on site. Please meet offsite.

 
Dogwood Camping Ltd. is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but will not be limited to) war, terrorism, serious crime, industrial action, flooding, natural disaster, epidemics or such similar events ("Force Majeure").

We recommend that you have adequate holiday insurance in place to cover this.

We reserve the right to cancel your booking at any time 
in which case we will refund any monies paid in full.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                 
          Copyright © 2020. The Dogwood Caravan. All rights reserved.                              
             Revised and last updated: July 7th 2020