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CHECK IN / CHECK OUT
You can arrive
anytime between 2pm and 8pm.
We do not accept arrivals after 8pm.
Depending on availability, an Early Arrival (11am - 2pm)
can be booked in advance for a £5 fee.
Check out is 11am latest.
BOOKING/
CANCELATION POLICY
To
secure your booking we require full payment upfront.
If lockdown
conditions change, preventing you from visiting,
we are happy to
change your dates up to twice within the space of 18 months.
If you need to
cancel for any other reason our refund policy is:
30 days’ notice or longer - 90% refunded
15 - 29 days’
notice - 50% refunded
14 days or less
notice - No refund
Please note we cannot hold a pitch without a booking.
Extra nights -
prior permission for extra nights
must be obtained
from Phil or Katy before 11am on the day you are due to check out.
UNIT SIZES
We are
suitable for smaller units (e.g. 1-5 person tents, VW campervans,
small caravans).
If you have a large tent (e.g. 6 - 8 man; or over 6
metres incl. guys), large caravan or motorhome
(over 6 metres/ 20 foot) we are sorry but, due
to space restrictions, we cannot accommodate you.
No
gazebos, event shelters or other such structures are allowed.
'NO GROUPS' POLICY
To preserve the open, quiet and friendly nature of the site we have
a strict
'no groups' policy with a maximum of 2 adults per
booking/ pitch.
Two families
camping together (whether they are related or not) are classed
as a
group and we are sorry but we cannot accommodate you.
If you book
separately but arrive expecting to camp as a group
we will
reluctantly have to cancel your booking on arrival.
CONTACTLESS CHECK-IN/ PITCH ALLOCATION
We have introduced a contactless booking and checking-in system. All
our pitches
are numbered so that when you book you are allocated your pitch before
arrival.
We will let you know your pitch number and also send you detailed
instructions for the
campsite and our map so you will have all the information you need
before you get here.
Occasionally we may need to change your pitch number
in which case we will notify you as soon as possible.
CARS
Each booking has an
allowance of one car only.
We discourage extra
cars due to limited space but if you require two cars
there is a
charge of £5 for the extra car, to be paid on booking.
Ground conditions permitting only, it is allowed to
drive onto site to
pitch/ unpitch but at all other times
cars are
forbidden on site.
As soon as possible vehicles are to be left
in
the car park
50 yards from the site for a quieter, safer and
prettier campsite!
During wet weather the site may be inaccessible to campervans in
which case
these vehicles will be required to pitch or park on one of our hardstanding
areas,
which could include our car parking area.
Max speed = 5mph at all times
BANK HOLIDAY/ BUSY
WEEKEND BOOKINGS
There is a minimum three night stay for Bank Holiday weekends.
During busy
weekends we require a minimum 2 night booking.
DOGS
Quiet, friendly dogs are welcome and there is no extra charge.
But they MUST be
kept on a short lead and under control at all times when on site.
MUSIC & NOISE
This is
a quiet site. No radios or stereos.
Gentle, acoustic instruments (e.g. guitar) and campfire song are
very welcome
provided that other guests are not disturbed.
Noise is strictly prohibited on site between 11pm and 7am.
This includes vehicle movements.
CAMPFIRES
& BARBECUES
Open campfires are NOT allowed on site.
BBQs and fire bowls are permitted on the understanding that:
a) they are supervised at all times by a responsible, sober adult.
b) the grass beneath them is protected from heat damage - paving
slabs available.
c) ashes are disposed of responsibly - bagged and binned; not in the
bushes.
d) any firewood must be purchased from outside, or purchased from
our shop.
Under no circumstances may any wood be collected
from the site or from anywhere in the village or surroundings.
No fireworks,
Chinese lanterns or water balloons.
Children must be supervised at all times,
especially around barbeques, fires and animals.
TOILETS & SHOWERS
Those who have
their own facilities are encouraged to use them when on site.
There is no charge
for toilet tents.
We respectfully ask
guests not to apply make-up or shave in the toilets
and that they
are left clean and ready for the next user.
Young children must
be supervised when using the facilities.
SOCIAL DISTANCING
Campers are
required to keep 2 metres from other guests at all times.
If queuing for the
toilets or shower please maintain the 2 metre rule.
Anyone repeatedly
breaching social distancing guidelines will be asked to leave.
We are sorry but no visitors are allowed on site. Please meet
offsite.
Dogwood Camping Ltd. is not liable for refunds or expenses you incur
in the event we are prevented from fulfilling your Booking as a
result of circumstances beyond our control. Such circumstances shall
include (but will not be limited to) war, terrorism, serious crime,
industrial action, flooding, natural disaster, epidemics or such
similar events ("Force Majeure").
We recommend that
you have adequate holiday insurance in place to cover this.
We reserve the right to cancel your booking at any time
in which
case we will refund any monies paid in full.
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